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Privacy Policy — Grinta

Last updated: March 5, 2026

Sila Al-Raqmiyya for Information Technology and Digital Solutions

This Privacy Policy explains how Grinta, owned and operated by Sila Al-Raqmiyya for Information Technology and Digital Solutions, collects, uses, and protects your personal information. By using the app, you agree to the practices described here. If anything is unclear, reach out to us through the in-app support channel.

1. Information We Collect

We collect information in a few different ways depending on how you use the app:

a. Account information

→Your name and phone number when you register.
→Any additional details you choose to add to your profile.

b. Booking & activity data

→Your booking history, favourite venues, and preferred time slots.
→Payment references, attendance records, and any disputes you raise or are involved in.

c. Device information

→Basic device settings such as your language preference, which help us tailor the experience.

d. Location data (optional)

→With your permission, we use GPS to show you courts near your current location. You can grant or revoke this permission at any time in your device settings — it has no effect on the rest of the app.

2. How We Use Your Information

We use your data only for the following purposes:

→Providing the booking service and managing your account.
→Supporting you through our customer service team.
→Measuring and improving the platform's performance and your experience.
→Detecting and preventing illegal activity, and enforcing our Terms of Use.
→Resolving technical issues and booking disputes.
→Sending you operational notifications and, where relevant, promotional messages. You can opt out of marketing messages at any time.

We do not sell your personal data to third parties, and we do not use it for anything beyond what is listed above.

3. Sharing Your Data

We only share your information in the following situations:

→Service providers: technical partners who help us run the platform. They are contractually prohibited from using your data for any other purpose.
→Venue operators: We share only the information needed to confirm your booking with the relevant venue.
→Legal requirements: If we are required to disclose your data by law or court order.

4. Data Retention & Security

We keep your personal data for as long as it is needed — to deliver services, resolve disputes, or meet regulatory obligations. Once it is no longer necessary, we delete or anonymise it securely.

We apply appropriate technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration, or loss — including encryption of sensitive data and strict internal access controls.

5. Your Rights

You have the right to:

→Access the personal data we hold about you.
→Correct any information that is inaccurate or incomplete.
→Request deletion of your data, subject to any legal obligations that require us to retain certain records.
→Withdraw consent for location access or promotional messages at any time, without affecting your core use of the app.
→Lodge a complaint if you believe your data is being handled incorrectly.

To exercise any of these rights, contact us through the support channel inside the app.

6. Updates to This Policy

We may update this Privacy Policy as features evolve or regulations change. The effective date at the top of this page always reflects the latest version. We will notify you of significant changes through in-app notifications or SMS. Continuing to use Grinta after an update means you accept the revised policy.