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These Terms & Conditions form a legally binding agreement between you and Sila Al-Raqmiyya for Information Technology and Digital Solutions, the owner and operator of the Grinta application. Downloading the app, creating an account, or using any of its services constitutes your acceptance of and commitment to these terms.

Grinta is an electronic platform that connects users with independent service providers for the purpose of booking venues and related services. The app functions as a technical intermediary — organising bookings and facilitating payments — and is not a direct party to the actual delivery of any service. Responsibility for executing the booked service rests entirely with the relevant provider.

Once you complete a booking and your payment is successfully processed, that booking is considered confirmed, final, and binding. The time slot or service is immediately reserved for you and made unavailable to others. Accordingly, cancellations and refund requests are not accepted after payment is made, except in the following circumstances: the service provider is wholly unable to deliver the service; a verified technical fault caused a material error in the booking or resulted in a duplicate charge; or a force majeure event prevents the service from taking place. Any review requests are assessed by management within a reasonable timeframe, and the company's decision is final once the circumstances have been investigated.

You are solely responsible for reviewing all booking details before confirming payment — including the date, time, location, duration, and applicable fees. Confirming payment constitutes your explicit agreement to all terms related to that booking and to the cancellation policy. Failure to attend at the scheduled time does not entitle you to a refund or any form of compensation.

All electronic payments are processed through certified payment service providers. Grinta does not store your card details. We are not liable for any failures or issues arising from third-party payment systems that fall outside our technical control.

All intellectual property associated with the app — including its code, design, trademarks, and databases — is the exclusive property of the company. None of it may be copied or reused without prior written permission.

We do not guarantee that the app will be free from interruptions or technical errors at all times. We work to maintain the best possible service, but we accept no liability for direct or indirect losses arising from your use of the app or your inability to access it.

These Terms are governed by and interpreted in accordance with the laws of Libya. Any dispute arising from the use of the app falls under the exclusive jurisdiction of the competent courts in that jurisdiction.